Privacy Policy

The controller of the online store www.dodiciorganic.com is Dei Lucrii OÜ (registration code 16533738), located at Sulevimägi 4-30, Tallinn, 10123, phone +37256645579, e-mail dodiciorganic@gmail.com.

Personal Data Processed

– Name, phone number, e-mail address

– Delivery address

– Bank account number

– Order history and payment details

– Customer support data

Purpose of Processing Personal Data

– Personal data is used to manage customer orders and deliver goods.

– Order history data (purchase date, goods, quantity, customer information) is used to compile an overview of purchased goods and services and to analyze customer preferences.

– Bank account numbers are used to refund payments to customers.

– Personal data such as e-mail, phone number, and customer name are processed to resolve issues related to the provision of goods and services (customer support).

Dei Lucrii OÜ provides the necessary personal data for payment processing to the authorized processor Montonio Finance OÜ (address: Harju maakond, Tallinn, Kesklinna linnaosa, Kai tn 1, 10111, e-mail: info@montonio.com).

The online store user’s IP address or other network identifiers are processed to provide the online store as an information society service and to compile web usage statistics.

Legal Basis

Processing of personal data is carried out for the purpose of fulfilling a contract with the customer. Processing of personal data is carried out to fulfill a legal obligation (e.g., accounting and resolving consumer disputes).

Recipients to Whom Personal Data is Transmitted

Personal data is transmitted to the online store’s customer support for managing purchases and order history and resolving customer issues.

The name, phone number, and e-mail address are transmitted to the selected transportation service provider. If the goods are delivered by courier, the customer’s address is also transmitted. If the online store’s accounting is provided by a service provider, personal data is transmitted to the service provider for accounting purposes. Personal data may be transmitted to IT service providers if necessary to ensure the functionality or data hosting of the online store.

Security and Access to Data

Personal data is stored on Dei Lucrii OÜ servers, which are located within a European Union member state or a country that is part of the European Economic Area. Data may be transmitted to countries that have been deemed to have an adequate level of data protection by the European Commission, and to U.S. companies that have joined the EU-U.S. Data Privacy Framework.

Access to personal data is granted to the online store’s employees who can access personal data to resolve technical issues related to the use of the online store and to provide customer support. The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure.

The transmission of personal data to the online store’s authorized processors (e.g., transportation service provider and data hosting) is carried out based on contracts concluded between the online store and the authorized processors. Authorized processors are obligated to ensure appropriate protection measures when processing personal data.

Accessing and Correcting Personal Data

Personal data can be accessed and corrected in the online store’s user profile. If a purchase is made without a user account, personal data can be accessed through customer support.

Withdrawal of Consent

If personal data is processed based on the customer’s consent, the customer has the right to withdraw consent by notifying customer support via e-mail.

Retention

When closing an online store customer account, personal data will be deleted unless such data needs to be retained for accounting purposes or resolving consumer disputes. If a purchase is made in the online store without a customer account, the purchase history will be retained for three years. In the event of disputes regarding payments and consumer disputes, personal data will be retained until the claim is fulfilled or the expiration date is reached. Personal data necessary for accounting purposes is retained for seven years.

Deletion

To delete personal data, contact customer support via e-mail. Deletion requests will be responded to within no later than one month, specifying the data deletion period.

Transfer

Requests for the transfer of personal data submitted via e-mail will be responded to within no later than one month. Customer support will verify identity and inform about the personal data that is subject to transfer.

Direct Marketing Messages

E-mail addresses and phone numbers are used to send direct marketing messages if the customer has given consent. If the customer does not wish to receive direct marketing messages, they can select the appropriate link in the e-mail footer or contact customer support.

Note: If personal data is processed for direct marketing purposes (profiling), the customer has the right to object to the initial and further processing of personal data, including profiling related to direct marketing, at any time by notifying customer support via e-mail (such information must be presented clearly and separately from any other information).

Dispute Resolution

Disputes related to the processing of personal data are resolved through customer support (dodiciorganic@gmail.com, phone +37256645579). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).